Return and Refund Policy
This right of return applies to all orders from Emily Dunmore.
You have the right to return your order within 30 days of receipt.
Returning the products is easy. If you are dissatisfied with your order, received the wrong product, received defective or unsuitable products, please contact our customer service at service@emilydunmore.com for return and refund assistance.
Return costs: The customer bears the return costs. The actual costs are to be borne by the customer and paid to the shipping party for both unsatisfied and defective products.
Refund: After receiving and inspecting your return, you will receive a refund within 7 business days using the payment method used to place your order.
Please note: Only products in new condition can be returned. We reserve the right to refuse returns that show signs of wear.
Non-returnable items:
- Gift cards
- Bikinis
- Some health and personal care items
If you are dissatisfied with the order, please contact us here .
How can I return my order?
Follow these steps to return your items:
- Send an email to service@emilydunmore.com to register your return.
- Our customer service will send you the return form.
- Return the items and send the return tracking number to service@emilydunmore.com
- You will receive your money within 7 days of receiving your return.
Order cancellation
You have 30 minutes after placing your order to cancel it. After that, cancellation is no longer possible. If you wish to cancel, please send an email to service@emilydunmore.com within the first 30 minutes .
Received damaged items?
If you receive a damaged item, we will be happy to assist you with returns and exchanges. Contact us at service@emilydunmore.com .
Received wrong items?
If you receive incorrect items, we will be happy to assist you with returns and exchanges. Contact us via service@emilydunmore.com .
Exchange
Exchanges are not accepted. Please contact us at service@emilydunmore.com for return and reorder assistance.
For further questions, visit our FAQ page or contact us at service@emilydunmore.com .
Store Information
E-mail: service@emilydunmore.com
Contact Form: Click Here
Company Name: Modern Fashion Limited
Company number: 75652416
Customer service:
Monday to Friday from 10 a.m. to 6 p.m.
Saturday and Sunday: 12:00 p.m. to 5:00 p.m
Estimated response time (30 minutes - 24 hours)